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Privacy Policy

Privacy Policy

This privacy policy explains how Verba House processes personal data in connection with its website, course enquiries, enrolment, and small-group language courses.

Terms of Service Contact
Effective Date As stated in policy
Scope All users of our services
Questions Contact
01 · Collection

Data We Collect

We may process identification and contact details, course inquiry information, level screening responses, enrolment details, timetable preferences, payment-related records, communication content, attendance information, and limited technical data from website use. Where online lessons are arranged, we may also process information needed to support access to the session and course administration.

The categories collected depend on inquiries, enrolment, and course participation.
02 · Sources

Sources of Data

We receive personal data from website forms, email, telephone contact, booking and consultation requests, level screening, enrolment steps, lesson participation, and follow-up communication. Some technical data is collected automatically when the website is used, and some information is created internally during scheduling, progress review, and recordkeeping.

Most information comes directly from the person concerned or from course administration.
03 · Cookies

Types of Cookies

We may use essential cookies for security, load balancing, and core site operation, as well as functional cookies to remember preferences and session choices. If analytics or similar tools are used, they are intended to understand site performance and improve usability. Cookie duration may be limited to a session or extend beyond it, depending on purpose.

Cookie use is kept to standard website functions and basic measurement where enabled.
04 · Controls

Cookie Controls

Users can usually control cookies through their browser settings and, where available, through the website’s cookie controls. Disabling some cookies may affect site functions such as form handling, preference storage, or session continuity. Essential cookies may still be used where they are necessary for the website to operate.

Browser settings and consent tools may be used to limit non-essential cookies.
GDPR

GDPR Information

We act as a controller for personal data processed through the website and in connection with course administration. Processing is based on applicable legal grounds, which may include consent, contract performance, legal obligation, and legitimate interests, depending on the context. We limit processing to what is relevant for running language courses, handling enquiries, and maintaining records.

For users in the European Economic Area, personal data is processed in line with the GDPR where that law applies to our activities.

EU compliance references
Regulation General Data Protection Regulation (GDPR) - EUR-Lex
Supervisory Authority Datatilsynet
This section is intended for individuals protected by EEA data protection law.
GDPR Rights

GDPR Rights

Where GDPR applies, individuals may have rights of access, rectification, erasure, restriction, objection, and data portability. If processing is based on consent, that consent may be withdrawn for future processing. Requests are assessed against legal requirements and any applicable retention duties.

The scope of each right depends on the legal basis and the type of data involved.

Contact Details

Email contact
[email protected]
Telephone
+45 34 94 84 69
Postal address
Sanct Mathias Gade 1, 8800 Viborg
Privacy contact
[email protected]

Use the contact details below for privacy questions and rights requests.

Contact Page
User Rights

Your Rights

Individuals may have the right to receive information about processing, obtain a copy of their data, request correction of inaccurate information, and ask for deletion or restriction in appropriate cases. They may also object to certain processing activities and, where applicable, request portability of data provided by them.

Available rights may differ depending on the legal basis for processing.
Requests

How to Make a Request

To exercise a privacy right, a person should provide enough information for us to identify the relevant record and understand the request. We may ask for additional details where needed to confirm identity or clarify scope. If a request is refused in whole or in part, we will explain the reason where the law requires us to do so.

Requests are handled through a verification process to protect personal data.
Data Retention

Retention

We keep personal data only for as long as needed for the relevant purpose, including course administration, communication, accounting, dispute handling, and compliance with legal obligations. When data is no longer needed, it is deleted, anonymised, or archived in a limited form where retention is required by law or justified by a legitimate business need.

Retention is based on the purpose of the record and any legal duty to keep it.
Policy Updates

Policy Updates

The current version applies from the date it is published on the website. If changes are material, we will take reasonable steps to make them visible to users before or when they take effect. Continued use of the website after an update does not replace the need to review the revised terms.

We may revise this policy to reflect legal, operational, or technical changes.

Data Processing Overview

How personal data is used and shared

This section outlines the main purposes for processing personal data, the types of external recipients involved, and the legal framework that supports limited data sharing.

Purpose of use

Purposes of Processing

We use personal data to respond to enquiries, assess course level, match participants to suitable groups and timetables, confirm course terms, manage enrolment, deliver scheduled lessons, support guided practice, review progress, process payments, maintain records, operate the website, and meet legal or accounting obligations. We may also use limited technical data to secure the site, diagnose problems, and improve basic functionality.

Processing is limited to operational needs and lawful administration.

Third-party sharing

Service Providers

We may share personal data with trusted service providers that support website hosting, communications, scheduling, payment processing, online lesson delivery, and record management. These parties act on our instructions where they process data for us and are expected to use appropriate confidentiality and security measures. If a service provider operates independently, its own privacy terms may also apply.

Service providers receive only the data needed to perform their assigned tasks.

Legal basis

Legal Disclosure

We may disclose personal data to public authorities, courts, or other third parties where disclosure is required by law, necessary to establish or defend legal claims, or needed to protect rights, safety, or security. Such disclosures are limited to what is reasonably necessary for the relevant purpose.

Disclosure may be required to meet legal, tax, or regulatory obligations.